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  1. San Gabriel Valley 8
FAQ
Frequently Asked Questions

Who are these guys that operate SGV Rewards?

Read our About Us

Can I get a refund for my purchase?

Any instance in which a merchant has gone out of business prior to the expiration of the voucher, we will also absolutely guarantee the return of your purchase. In general, we ask that any request for a refund be made within five (5) days from the date of purchase. If you have any concern with any purchase made through our site, please let us know. We will do anything, within reason, to help. Please see our Terms of Service for more detailed information regarding returns.

Any other questions? Please email us or call us at 626-792-5869

Is my personal and credit card info safe?

Extremely Safe! Your credit card info is transmitted by SSL directly to Authorize.net and their secured vault. All personal information is only accessed by AUTHORIZED personnel.

Do a certain number of people need to buy the deal before it becomes valid?

Nope.  You want it, you got it.  You don’t have to miss out on the great deals because you’re a savvy shopper and others are not.

What if I want to change or cancel my order?

Once an order is processed you will not be able to cancel your order, please see Terms of Service for more detailed information.

Does the Deal have to be used the same day I buy it?

No, most Deals will have an expiration date, so you can use them during that period of time.

How soon can I use my Deal voucher?

In most cases you can use it the same day, however, please check the Restrictions and/or Deal Voucher if there are special instructions.

I bought the Deal, how and when can I use it?

Once your order is processed, you will receive your voucher by email.  The Deal voucher will have redemption instructions and a map to your destination which you can print and read through. If you have a sensitive spam filter, be sure to add info@sgvrewards.com to your safe senders list.

Where did you say my voucher can be found?

First, it was sent to your email that you gave us.  You can also always access your vouchers and all purchases through your account login.  Did you Forget your Password?

Can I buy a Deal as a gift for someone else?

Yes, absolutely: as long as the offer itself does not prohibit gift purchases. Simply click BUY IT and choose “give as a gift

If I don't use the full value of the Deal voucher in one visit, can I use the remainder later?

No, you will not be able to receive store credit or cash back for whatever you don't use. Bring a friend and share!

Can I combine my Deal with other offers or specials?

No, not unless the Deal Voucher specifically states otherwise.

What if the business that offered the Deal closes down?.

We are featuring great deals at great places in the community. However, in the event that a merchant goes out of business... please contact us and we will be sure to give you Deal Credits to use on your next purchase or simply refund your credit card. Please use your vouchers promptly.

I just sent my unique referral link to friends and family - now what?

When your referred friend makes their first purchase within 7 days we will send you an email to tell you that we've put $10 worth of Deal Credits into your account.
You can refer and earn as much as you like.

Is there an expiration date for the offers?

Every offer will have an expiration date. This information will be clearly stated on the deal page, so be sure to check that out before you buy. Also, the expiration date will be printed on your voucher that you print out. The expiration date is binding, except where prohibited by law.

It’s too good to be true, what’s the catch?

Seems that way doesn’t it?  However, our model is designed to benefit both the buyer and the merchant, a win/win all around.  Because our partners don’t pay anything upfront for advertising with us, so we negotiate on your behalf.  Therefore, you get the best deal possible and our partners get new customers.

Is there a cost to join?

No. We want you to save money, not spend more.

How can I feature my business as a Deal?

First visit Get Featured, you can either register yourself and/or contact us.